FAQ - Frequently Asked Questions - MyGreatHomeAndYard

Visit our Support Center Knowledgebase to search our FAQs and articles that will answer many of your questions. We've also posted some of the most common questions and answers below on this page for you. At the Support Center you can also ask questions that have not yet been asked and we'll gladly reply with an answer for you.

CUSTOMER FEEDBACK

What do your customers say about you?
Thank you for asking! We appreciate the chance to share our customer feedback to you. In fact, we are so excited to share what our customers say that we have created a separate page for this purpose!... FEEDBACK.

COMMUNICATION

How can I learn about new products or sales?
Enroll in our FREE Newsletter and we'll keep you informed about our products and sales

How can we contact Customer Service?
Please see our "Contact Us" page for phone, fax, chat and email support.

Do you provide order status when I purchase merchandise?
Click on the "View Order Status" found directly below the "HOME" button of every page. We'll update your order throughout the process so you can track from purchase to shipping, and then you can view the tracking information once your merchandise is in the hands of UPS or any of our other shippers. Additionally, when your order changes status you will receive an email notification from our website, so please be sure to watch for our emails and add us to your "safe" list.

SHIPPING

What does shipping cost?
Shipping costs are the responsibility of our customers, but we work hard to keep those costs low. Our modest shipping rates are calculated at checkout time so you will always see what the shipping cost is before you pay for your order. To view shipping rates, first select your merchandise using the "BUY" button for the items you wish to purchase, and then select "Checkout" on any of the product pages or on the "Checkout" link found on every page of our website. Once you fill out the required information, your order including shipping will be displayed for final approval. Because we are not in the business of earning our living on shipping fees (we leave that to the shipping companies), we strive to keep our shipping prices set to cover the majority of orders but not high enough to cover all. Consequently, actual rates are sometimes higher, and if a shipping cost adjustment is required we will notify you prior to shipping your merchandise so you will always have the choice of whether to pay for the shipping or cancel your order.

How do you ship?
We ship with UPS, and with a variety of other large freight companies depending on order size, point of origin and final destination.

How long does shipping take?
Our goal is to ship merchandise within several days upon receipt of payment. Because some of our merchandise is large, additional time may be required to coordinate shipping. Some of our products are imported directly from the factory in order to provide our customers with exceptional cost savings, in which case specific product descriptions provide general timeframe expectations based on previous experience with these products. The overall majority of our customers' orders ship within one to two business days from receipt of order and are delivered within one week of receipt of order. Even with imports, shipping time can be expedited as necessary to meet customer needs.

How do I find out shipping time of a specific product?
A good rule of thumb is to assume unless a product description specifically states otherwise your merchandise will ship within three business days and arrive within a week upon receipt of payment for small items (i.e. trimmers, brush cutters, seeds, fertilizer, bird feeders) and within 10 business days for large items (i.e. wood chipper shredders, leaf vacuum blowers, tillers).

How can I find the status of my order?
You can check back on our web site at any time to see a current status of your order. Once your order ships, you will be able to find the tracking information by visiting "View Order Status" (right beneath the header buttons of ever page on our website). Simply click on "View Order Status", enter your order number and email address. We will also try to keep you updated via email throughout the order process as the status changes.

What forms of payment do you accept?
We accept credit cards, PayPal, eChecks, money orders, bank checks, fund transfers. We will not authorize any order for shipment until payment is verified (credit cards and PayPal verify immediately during checkout). If you wish to pay with personal check or money order, please be prepared to wait for a settle time while our bank verifies availability of funds. If you need to place an order with a method not readily available on our web site, please contact our customer service for assistance.

Are my transactions safe at your store?
Our shopping cart is secure so you can shop with confidence. You can verify this during the checkout process by looking for the "s" in "https://mygreathomeandyard.com" as well as the "lock" image by your URL address or bottom-right of the browser window. Depending on what browser you use, it will look something like this...

Internet Explorer 7...


Firefox 1.5...